At Dawn Lantern, we want you to be satisfied with your purchase. If you are not completely satisfied with your Prom Handbag or other eligible purchase, you may request a return in accordance with the terms below.
1. Return Period
We accept eligible return requests within 30 days of the date your order is delivered.
To be eligible for a return, please contact us within the applicable return period and provide your order number and reason for the return.
2. Return Conditions
Returned items should meet the following conditions:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging and tags, where applicable.
- The product must not be damaged, stained, altered, washed, or otherwise used.
- Items returned without prior approval may not be accepted.
We reserve the right to refuse a return if the returned product does not meet these conditions.
3. How to Request a Return
Before sending any item back, please contact our customer service team at:
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos of the product when relevant
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send products to a return address before receiving return instructions from us.
4. Return Shipping Costs
Unless the return is due to an incorrect, defective, or damaged item received from us, the customer is generally responsible for the cost of return shipping.
For approved returns caused by an error on our part, we will provide appropriate instructions regarding the return shipping process.
5. Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your payment provider or financial institution to process and display the refund.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at contact@dawnlantern.com.
Please provide your order number and clear photographs showing the issue. We will review the situation and work with you to find an appropriate solution, which may include a replacement, refund, or other resolution.
7. Exchanges
We do not guarantee exchanges for a different product, color, or style because availability may change.
If you would like a different item, you may need to return the original eligible item and place a new order.
8. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
- Items that have been used, worn, washed, or damaged after delivery
- Items without original packaging where the packaging is necessary for resale
- Personalized or customized products, where applicable
- Items returned outside the applicable return period
This does not affect any mandatory consumer rights that cannot legally be excluded.
9. Late or Missing Refunds
If your refund has been approved but you have not received it, please first check your payment account and contact your payment provider or bank.
If you still cannot locate the refund, please contact us at contact@dawnlantern.com, and we will assist you.
10. Contact Us
If you have questions about our Refund and Returns Policy, please contact:
Email: contact@dawnlantern.com
We are happy to assist you with your return or refund request.